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THE SIGNATURE SHE NEVER GAVE / Chapter 9 / 15

Chapter 9 - The Order We Could Lose

The commercial customer was Arden Hotels, which ordered small commemorative pieces for its properties. The account kept three benches busy through winter. Now Arden wanted reassurance that the workshop could fulfill a December delivery.

Nathan had told me the account was secure. Ben said Arden's purchasing manager had called twice without receiving an answer. The buyer was waiting for an assurance of continuity, which neither side of our shareholder fight could credibly give.

I called the purchasing manager with Ben beside me. A woman named Joanne Ellis listened while I explained we were reviewing the company's proposed sale and disputed voting authorization. She didn't interrupt until I finished.

“Emma,” she said, “we don't need the details of your family dispute. We need you to tell us whether our order will ship.”

“We can deliver the first batch next week,” Ben said. “The second remains scheduled for December twelfth.”

“Can you put that in writing with a contingency plan?” Joanne asked. “We've already placed a backup order elsewhere. We haven't canceled you. But we can't be the ones holding your business together.”

It was fair. Fairness didn't make it comfortable.

Joanne added one final question before she hung up. “Who should I call if the production dates slip? Not your attorney. Not your husband. Someone who actually knows where the pendants are.”

Ben raised his hand though she couldn't see it.

“Ben Carter,” he said. “I've got the work orders on my desk.”

Joanne wrote down his number. When the call ended, Ben sat back and exhaled slowly.

“She wasn't rude,” I said.

“No. She was doing her job.” He looked at the schedule taped above his desk. “Customers can be patient with bad news. They can't plan around people who keep changing the story.”

I thought about all the stories my family had changed. The workshop was full of people who now expected me to offer something more reliable.

We walked down to the inventory room before lunch. The empty spaces where Nathan's retail orders should have been were easy to spot. Ben had labeled the shelves by customer so workers could take a job and know where it belonged. He hadn't removed the labels for Nathan's store. He said it would be wasteful to pretend they were not part of our recent history.

“Will he ever order again?” I asked.

“Maybe. Maybe not. But we're not going to fill those shelves by resenting him.”

I took one of the blank order cards and wrote ARDEN across the top. I had no guarantee the customer would place the next order. It still helped to see an actual task instead of only a loss.

Afterward, Ben set a blank page between us. He wrote dates across the top and assigned supervisors to each stage of the order. I offered to call suppliers. He assigned me two, then added one more after seeing I'd actually made the first calls.

For the first time, I felt useful without imagining I could solve everything.

That evening Nathan came to the workroom. He wore a charcoal suit and an expression I'd once mistaken for composure. My face was still bruised. He looked at it and away.

“You're destroying the business,” he said.

“We're finishing orders. That's more than I can say for your lock changes.”

“I've spent years building a market for this name.”

“You did build the retail side. You didn't build it alone.”

He glanced at Ben, who didn't leave. “Can we speak privately?”

“No.”

Nathan's mouth tightened. “The Arden account is at risk because you made confidential discussions public. Larkspur was offering a way out. You keep acting like the company is an heirloom on a shelf.”

“Then show us the offer. All of it.”

“Your lawyer has it.”

“Not the operating plan. Not the staffing assumptions.”

He lowered his voice. “I need this transaction. If it fails, I lose my store.”

That surprised me less than it should have. Nathan had used the word empire so often I'd assumed he meant security rather than appetite.

“How much debt?” I asked.

“That's private.”

“So is my signature. Apparently you don't mind handling that.”

For a second his eyes held mine. I could see him deciding whether anger would help. With Ben standing five feet away, he chose a quieter cruelty.

“Your mother understood business. You grew up playing with silver scraps and think that qualifies you to run payroll.”

“You're right,” I said. “It doesn't qualify me. That's why I'm listening to Ben.”

Nathan looked at Ben as if someone had moved a piece on the chessboard. He had always been able to make me defend my intelligence. He wasn't prepared for me to admit what I didn't know.

“Friday you'll see the consequences,” he said.

“Then put your numbers on the table.”

He left without answering.

Ben waited until the door closed. “I didn't enjoy that,” he said.

“Which part?”

“Being used as a witness to your marriage. But I did enjoy you listening for once.”

We went back to the Arden schedule. There was no applause, just work. At seven, Joanne called to say Arden would keep the first delivery with us. The backup manufacturer would take the second batch unless our first shipment cleared inspection. It wasn't a victory. It was a chance to earn the next order.

At home I found a message from Martin. He had sent one, not six. It read: Ruth said your mother kept a few of my old drawings. If any are useful to the shop, they're yours. I won't come unless you ask.

I looked at it for a long time. Then I typed: Were you ever going to write me when I was twelve?

His answer came twenty minutes later. No. I wanted to. I was afraid. I chose not to.

I put the phone down. The simplicity of his admission was worse than any excuse.

The next morning Maya told me Nathan's attorney had offered a settlement proposal: withdraw my proxy challenge, support the sale, and Nathan would agree to a swift separation with a generous payment. He would also avoid contesting my interest in some jointly acquired property.

May you like

It was more money than I'd ever seen written as a single figure. It would let me leave the workshop's uncertain future behind.

The offer expired at the close of business Thursday.

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